Joined: 07/25/2015
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About cmc1942


cmc1942's Past Cruises


June 2015 - Statendam to Alaska


My overall experience was very good.  All of the ports were great but I wish there was more time in them except Anchorage.  I would like less time there or more excursions.  HAL needs to have flying excursions to see the bears exclusively.  All of our excursions were good.

Things I suggest for HAL:  free bottled water in the rooms & everywhere onboard the ship, free Wi-Fi internet service, a department to help with shipping items home, a clock in the bathroom & room, provide free transportation to all port cities shopping areas, rent good high powered binoculars (way for HAL to make more money – don’t charge too much), free 800 calls, coffee makers in room, more common food – not so fancy – biscuits & gravy, fried chicken, chicken fried steak, Chinese food, Mexican food, Italian food etc., more electrical plugs, plugs that work – my cell phone would not charge & my sisters charger was fried.

I had a very big problem with HAL & the way they billed my credit card (cc).  Since they bill the cc daily it creates pending charges that look duplicate.  I gave them permission to charge a different cc with a certain amount.  HAL billed my entire bill to this different cc.  It created a billing nightmare for me.  It took several days & calls for me to straighten out the mess they made & I’m not sure it’s fixed yet.

CAUTION TO PEOPLE THAT SPEND A LOT IN THE JEWELRY SHOPS!!!  When we left the ship I had to go to the customs office for a one on one with a customs officer.  I’m 73 & this was quite disturbing for me.  I didn’t know what was going on.  They wanted to know if all the items I bought were made in the USA.  I didn’t know.  The shops tell you that everything you buy is tax & duty free but do not say anything as to whether it’s made in the USA.  The customs officer said I should have kept my receipts & certificates of authenticity with me to show them.  No one in the jewelry stores told me I needed to do this. THIS SHOULD BE MENTIONED BY THE JEWELRY PERSONNEL.  I packed them in my checked bag & used Luggage Direct to take them from the ship to the airport.  I did not have access to my checked bag.  Thankfully the customs officer had pity on an uninformed little old lady & didn’t make me pay anything or put me in jail.



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