August 2016 - 4 Night Bahamas (Miami Roundtrip) Cruise on Norwegian Sky
Customer Service is lacking
My husband and I enjoyed the cruise itself. Other than the length of time it took to get food in the Palace/Crossing dining halls, we have no real complaints. With that being said, we are still very disappointed in the customer service received prior to sailing. We booked our trip months prior to our friends (who we convinced to come with us). They paid $300 less for their trip. Despite being extremely disappointed with this, we didn’t even ask for a refund of the difference. All we asked for was the internet package as my husband had to do some work while we cruised. The “best” that could be done was a $65 credit. We were told by a representative that we would have been upgraded to a suite, but none were available. About 3 days after that conversation, we began receiving emails about upgrading our room to a suite for a few hundred dollars more per person! We are already looking at booking a future cruise, but will be looking at other cruise lines first based on this experience.