chrisspataro

chrisspataro
Purser

Joined: 08/16/2014
1
Cruise
1
Review
4
Helpful Votes

About chrisspataro



Following

chrisspataro's Past Cruises

Navigator of the Seas

August 2014 - Navigator of the Seas to Caribbean - Western

Cruise employees need crash course in customer service

The boat was nice, the meals were good, and the excursions at our ports were terrific... However, this was all overshadowed by the overarching theme that the large majority of the Royal Caribbean employees on this ship were rude, didn't smile, didn't apologize when they needed to... And quite frankly didn't do anything to make us feel special or valued.  We had numerous bad experiences with bartenders, casino workers, and check-in people. Our 3+ hours in the heat waiting to board the ship on Day 1 (followed by no opportunities to buy drink packages once on the boat) really set the stage.   I got much better service on Norwegian and Carnival. 

Read Full Review »

chrisspataro's Tips

George Town, Grand Cayman - Nice beaches, but you need to be ready for the necessary taxi ... And catching the small tender boat from ship to shore was a bad experience
Galveston, Texas - Starting point. Not much there. Bad parking and traffic set up.
Navigator of the Seas Navigator of the Seas - Book a room on the 8th floor so you can walk up or down to either the 11th or 5th floors (where most action was) ... As the elevators seemed to take FOREVER to come.

Badges (Learn More)


Points (View Leaderboard)

0
This Week
39
Total

Recent Activity

received a helpful vote on their Navigator of the Seas cruise review - Cruise employees need crash course in customer service

received a helpful vote on their Navigator of the Seas cruise review - Cruise employees need crash course in customer service

received a helpful vote on their Navigator of the Seas cruise review - Cruise employees need crash course in customer service

received a helpful vote on their Navigator of the Seas cruise review - Cruise employees need crash course in customer service

reviewed their Caribbean - Western cruise on Navigator of the Seas and gave it 2 stars!

shared a quick tip for Navigator of the Seas"Book a room on the 8th floor so you can walk up or down to either the 11th or 5th floors (where most action was) ... As the elevators seemed to take FOREVER to come. "

added Aug 3, 2014 cruise on Navigator of the Seas to their profile.