August 2014 - Navigator of the Seas to Caribbean - Western
The boat was nice, the meals were good, and the excursions at our ports were terrific... However, this was all overshadowed by the overarching theme that the large majority of the Royal Caribbean employees on this ship were rude, didn't smile, didn't apologize when they needed to... And quite frankly didn't do anything to make us feel special or valued. We had numerous bad experiences with bartenders, casino workers, and check-in people. Our 3+ hours in the heat waiting to board the ship on Day 1 (followed by no opportunities to buy drink packages once on the boat) really set the stage. I got much better service on Norwegian and Carnival.