January 2017 - MSC Divina to Caribbean - Eastern
Ship is magnificent. Food service very nice. Cabin Steward Mr Jean was excellent.
Black Voyager Club member- VERY POOR / INCOMPLETE / INCORRECT club benefit info from both representatives (Eduardo, Ms. E??) on the ship. NOT ACCEPTABLE !!!
-No info overview/summary of Voyager Club activities in cabin. Had to ask reps.
- Missed the Black member party because on Monday, 2/23/17 Club reps told me it was on "Thursday". It was on Tuesday 2/24 - 2 days before !!!
- Found out by accident about 2 free specialty meals when I went to Eataly for a meal. or I would have missed this benefit also.
- Would be nice to have a special laundry price benefit.
No account balance on TV. Must go to Guest Svcs -wait in line. NOT ACCEPTABLE !!!