October 2014 - MSC Divina to Caribbean - Western
When we boarded the Divina, I was so excited as the ship is aesthetically lovely with really pretty public spaces. Our first service experience was with a cocktail waiter named Jorge in the Atrium Bar who was fabulous. He smiled welcomed us on board, and I was thinking at that point that this was going to be a great cruise. Unfortunately, that was the one and only service with a smile that we encountered. In other encounters with staff, we literally had to track down a cocktail waitress who would hold out her hand for your cruise card and say "what do you want?"
The cabin was located on the back of the ship and was a nice spot, though the configuration of the folding shower doors made the bathroom difficult to maneuver. Also the drawers & closet were facing the bathroom door so if someone is in the bathroom, they can not exit until the other person has cleared the closet and closed the drawers & doors.
There are only 2 specialty restaurants which definitely do NOT make you feel special as you're sitting in a lucite (clear plastic) chair with paper placemats, and paper napkins. Instead of the menu being offered to you at a fixed per person rate, it is a la carte. As an example in the steakhouse, steak for 2 was $60 and that was ONLY for the steak and nothing else. We decided after perusing the menu and noticing that there was only 1 other table in there, to skip dining there.
The production shows were really wonderful...it's just too bad that MSC hasn't figured out how to offer graceful service to accompany them.