chawclf
Purser

Joined: 07/20/2016
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chawclf's Past Cruises

Carnival Victory

July 2016 - Carnival Victory to Caribbean - Bahamas

Very Good

EXCEPT--- Customer Service!!!!!!

  We had to wait 1 hour & 45 minutes to pick up a phone that we had misplaced and it was turned in to Customer Service, AND, we had to wait in line for that length of time.

Most of the time there was only 1 person for everything & 1 person for Diamond people.   After 1 hour & 15 minutes another person came in to help.  It was ridiculous , the line was so long all the time and every customer took a long time for everything they were in line to have done.    With thousands of people on the cruise ship, it would seem there would be more people at that counter..... Seems when the trip is about to end, they aren't concerned with Customer Service.

 

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received a helpful vote on their Carnival Victory cruise review - Very Good

received a helpful vote on their Carnival Victory cruise review - Very Good

added Jul 14, 2016 cruise on Carnival Victory to their profile.

reviewed their Caribbean - Bahamas cruise on Carnival Victory and gave it 5 stars!