March 2016 - Norwegian Escape to Caribbean - Eastern
this is a lovely ship, but our experience was not. the service was generally (especially at the expensive specialty dining, which was frustrating). with the exception of the desserts, the food simply wasn't very good (why is your seafood tasteless??). we had multiple alarms go off in our room, and the staff was very dismissive, seemed poorly informed. We briefly diverted for an emergency (~1.5 hours off course), so they cancelled our stop in the Bahamas - which was supposed to be 12 hours. Our only compensation was the $18 port fee.
when I talked to management, they put us in a different room and refunded the specialty meal, which I really appreciate; however, that just wasn't enough to undo how poorly most of the cruise went.