December 2016 - Eurodam to Caribbean - Eastern
We have traveled with Holland America several times & were always pleased. This time, however, we did not enjoy the cruise at all. HAL attempted to enticed families to bring children free of charge but HAL does not have any facilities for kids so they were at the pools & hot tubs all day jumping in & around & just having fun. We don't blame the kids we blame HAL for ruining our cruise. We had to wait for the ship to go to port & that's the only time we were able to use the pool. Grossly unfair, overly crowded, had to stand in line for everything. Entertainment on the pool deck was missing, it used to be every day this time only twice. They ran out of some food choices on the Lido Deck. The entertainment at night was really mediocre & not what we should be getting. We did leave a future cruise deposit because that's what we usually do but we are not sure we will travel with HAL any more. Our opinion was widespread throughout the adults at the pool. HAL sent us a survey & because I couldn't answer right away, we were out of town, when I sat down to report our feelings I was told that our time has expired. I then requested they resend the survey & we are still waiting.
Very unhappy cruisers