March 2015 - 11 Night Southern Caribbean (Ft. Lauderdale Roundtrip) Cruise on Legend of the Seas
Ports of call amazing. Customer service horrible
My wife and I had been in several cruises with Carnival, before traveling with Royal Caribbean. The ports of call were amazing- Aruba, barbados, Bonaire, St. Lucia, Antigua, Grenada. We had an excursion at every port. We had one excursion that was bad, and it was in Bonaire- 4x4 expenditure to see the flamingos, slave huts, salt mill, and beach. The beaches were disappointing-, the route we took was trashy and bad- it seemed like the guide did not care- the overall experience was not pleasant. Once back on the ship- I complained to the shore excursion desk requesting money back or onboard credit- the clerk was very rude and said she had taken the same excursion couple weeks prior and it was good for her- I was surprised- I complained her manager- they ended up giving us 20% off the excursion as an "act of faith"-
The food service in the dining hall was decent- food was hit or miss- either good or bad- nothing in the middle. At dinner time, when I asked about the sliders, since everything on the menu looked like crap, the waiter said it was a plain burger. When I asked about adding cheese and bacon, he said no.-seriously.
The shopping was overpriced- mostly junk.
The clerk at the entrance of the main dining hall was an A**, because we showed up 30 min. late, due to a spa treatment that ran over.
The photo clerk was an idiot- They wanted to charge us the price for an 8x10 for a 6x8 because some of the photos came only in an 8x10. When asked to speak with a manager, the clerk said the manner would tell us the same thing about the price- just a big hassle.
The entertainment was horrible- all based on 50-70's music/shows. the comedy was par. Nothing really to do on the ship.
The outdoor pools were cool not warm.
the hot tubs were luke warm not hot, like a tub should be.
The beds were a single mattress on a cot.- seriously.
bathrooms were extremely small.
fitness center and spa were a joke.
Chops grill and the sushi restaurant were amazing- only complaint was the added price of $18 for a Porterhouse streak.
Legends of the Sea is a very small ship.
Our overall experience on the ship and with Royal was bad- will not travel with Royal again.