August 2014 - MSC Divina to Caribbean - Eastern
This was my second MSC cruise. I found that that ship is beautiful. The itinerary and amenities are great. However, many on the staff seem unhappy. The people who work in the buffet often do not even make eye contact. When an item on the food line is depleted I watched them see a long line forming and turn their backs as they rebuilt trays instead of communicating with the passengers. I found that the staff go out of their way to accommodate Europeans and fail to acknowledge the needs of the other passengers are not being met. I think that they need training in building interpersonal skills.