January 2015 - Norwegian Epic to Caribbean - Western
I am writing to inform you of my dissatisfaction with the cruise I booked for 4 January this year. I purchased four (4) "7 Night Western Caribbean Norwegian Epic" cruises for myself and three friends from January 4, 2015 to January 11, 2015. I arrived at the ship at 12:30pm on January 4th at which time Norwegian staff supposedly took my bags to my room before the ship’s departure. Despite having a driver’s license, copies of my passport, green card, and boarding pass, at 1:00pm I was denied entrance to the boat because my passport was in my luggage, which had been taken by boat staff. Norwegian staff assured me they would retrieve my bag and get me on the boat. Your staff had me wait on the dock for four and a half hours then had me forcibly removed by security. Despite repeated requests and promises by staff and multiple supervisors, my bags were not returned and I was not permitted onboard. Furthermore, I was assured my traveling companions would be informed of my situation, however, on my return they reported that they were mislead by Norwegian staff and told I would be on the boat. Norwegian Cruise Lines abandoned me in Miami, took all my personal belongings, my medications, clothes, and caused me considerable distress and expense while I was forced to wait a week for the ship’s return. Moreover, the medications that were not returned with my baggage put me in danger of a critical medical condition. This situation is beyond reproach. Your staff lied to me, lied to my companions, and denied me a trip for which I paid. The expense of clothing, feeding, and housing myself for a week in Miami was in the thousands of dollars and cost precious vacation time. I have since spent hours on the phone with your company during which I have received impersonal, boilerplate apologies without a single mention of a resolution or compensation. In this, your company has added insult to injury.
I would like to hear back from a senior staff person immediately to discuss how Norwegian Cruise Lines will resolve this situation.