blilian75

blilian75
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Joined: 09/29/2015
1
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2
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blilian75's Past Cruises

Costa Magica

May 2017 - Costa Magica to Europe - Western Europe

Good Itinerary but Service Needs Improvement

We booked because we liked the itinerary. The ship was nice but the free beverage included only water and tea/coffee in the morning, while other cruise ships offered free ice tea, flavored water and coffee/tea all day. Using hand sanitizers is not mandatory like in other cruise ships, increasing the risk of contracting illness. The main dining restaurant offered only Italian menu throughout the cruise and the servings are small. The shows are good. The customer service of the staff could use some improvements, like smiling at customers. There were no toiletries at all in our bathroom, like soap and lotion. We had to ask for soap and when we asked for lotion, the cabin steward told us that lotions are not provided, unless we are gold members. I think this penny pinching will hurt this cruise lines business. We have used Royal Carribean, Norwegian and Princess and the service there are a lot better and they all provide soap, lotion and more selections of free drinks.

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Norwegian Star

September 2015 - Norwegian Star to Europe - Northern Europe

Great Service but Expensive Shore Excursions

We liked the Freestyle dining options with no requirements to dress formally, as we like to travel light and don't want to be dragging around gowns and suits. We took the ship's shore excursions in St Petrsburg, Russia, in lieu of doing it ourselves and obtaining our own Russian visa. The first all day tour was ok, but rushed with no oportunities to take good photos. The second day excursion stopped at souvenir shops instead of giving us opprtunity to take photos of the Hermitage and Winter Palace. The stop in Stockholm was very short, from 10 am-3:30 pm only. We did the shore tours ourselves on most of the stops and saw a lot more and saved money.

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received a helpful vote on their Costa Magica cruise review - Good Itinerary but Service Needs Improvement

received a helpful vote on their Norwegian Star cruise review - Great Service but Expensive Shore Excursions

received a helpful vote on their Costa Magica cruise review - Good Itinerary but Service Needs Improvement

received a helpful vote on their Costa Magica cruise review - Good Itinerary but Service Needs Improvement

received a helpful vote on their Costa Magica cruise review - Good Itinerary but Service Needs Improvement

shared a quick tip for Costa Magica"Bring a lot of hand sanitizers because use of hand sanitizers in restaurants is not mandatory and only a few are provided throughout the ship."

added May 19, 2017 cruise on Costa Magica to their profile.

reviewed their Europe - Western Europe cruise on Costa Magica and gave it 2 stars!

received a helpful vote on their Norwegian Star cruise review - Great Service but Expensive Shore Excursions

received a helpful vote on their Norwegian Star cruise review - Great Service but Expensive Shore Excursions