January 2015 - Norwegian Epic to Caribbean - Western
We had many problems at the buffet, including coffee and other beverages being out most of the time. The food was not warm on the buffet or in the dining rooms, and was very disappointing. Our cabin was the smallest we had ever been in, and we have been on most cruise lines (more than 20 cruises). We had to pay nearly full price for our infant daughter, though she did not eat anything and our room was not bigger to accommodate the extra person. The disembarkation process was totally unacceptable--we waited in line over an hour to disembark--we have never had such a poor experience.