bj1474

bj1474
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Joined: 12/19/2014
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Brilliance of the Seas

December 2014 - Brilliance of the Seas to Caribbean - Western

Royal Carib. worked hard to correct Cruises Only ERRORS!!

Royal Carib. did a great job straightening  out your problems, from the start we picked a room, a few days later our paper work came and our room was a room or two away, that wasn't a problem.  When we arrived on the ship they said on Dec 8th your co. changed our room #, your co. said you talked to us by phone Dec 8th and we ok'd it. We was driving South then and didn't talk to anyone.  We received the worst room on the ship.  The last room forward on the point of the ship.  My wife is handicapped and couldn't walk to eat!!!  The ship was booked full and they had no rooms to give us.  She said if they had a no show they may get something by 5:00 or they would refund the cruise price, we had many other expenses as that wasn't much of an offer!!!  Of course the ship was moving before that. Cruses Only said we had early dining but we received 8:30 time.  We have been on 30 cruises and never had a sales co. do such a poor job.  This shouldn't happen to a couple aged 80 years old. Who ever changed our room should be punished!!!  Plus Cruises  Only should offer another cruise of equal value. The stress was awful.

 

*** Edited 12/20/14 by Community Manager to remove Personal Information ***

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received a helpful vote on their Brilliance of the Seas cruise review - Royal Carib. worked hard to correct Cruises Only ERRORS!!

received a helpful vote on their Brilliance of the Seas cruise review - Royal Carib. worked hard to correct Cruises Only ERRORS!!

received a helpful vote on their Brilliance of the Seas cruise review - Royal Carib. worked hard to correct Cruises Only ERRORS!!

received a helpful vote on their Brilliance of the Seas cruise review - Royal Carib. worked hard to correct Cruises Only ERRORS!!

received a helpful vote on their Brilliance of the Seas cruise review - Royal Carib. worked hard to correct Cruises Only ERRORS!!

received a helpful vote on their Brilliance of the Seas cruise review - Royal Carib. worked hard to correct Cruises Only ERRORS!!

shared a quick tip for Brilliance of the Seas"Royal Carib. did a nice job as usual, Cruises Only did a poor job"

reviewed their Caribbean - Western cruise on Brilliance of the Seas and gave it 1 star!

added Dec 11, 2014 cruise on Brilliance of the Seas to their profile.