December 2014 - Brilliance of the Seas to Caribbean - Western
Royal Carib. did a great job straightening out your problems, from the start we picked a room, a few days later our paper work came and our room was a room or two away, that wasn't a problem. When we arrived on the ship they said on Dec 8th your co. changed our room #, your co. said you talked to us by phone Dec 8th and we ok'd it. We was driving South then and didn't talk to anyone. We received the worst room on the ship. The last room forward on the point of the ship. My wife is handicapped and couldn't walk to eat!!! The ship was booked full and they had no rooms to give us. She said if they had a no show they may get something by 5:00 or they would refund the cruise price, we had many other expenses as that wasn't much of an offer!!! Of course the ship was moving before that. Cruses Only said we had early dining but we received 8:30 time. We have been on 30 cruises and never had a sales co. do such a poor job. This shouldn't happen to a couple aged 80 years old. Who ever changed our room should be punished!!! Plus Cruises Only should offer another cruise of equal value. The stress was awful.
*** Edited 12/20/14 by Community Manager to remove Personal Information ***