binxue
Purser

Hometown: Seattle WA
Joined: 08/10/2015
4
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1
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1
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About binxue

A cruise lover


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Cruise Lines: Norwegian Cruise Line


Following

binxue's Past Cruises

Golden Princess

August 2015 - Golden Princess to Alaska - Inside Passage

Norwegian Sun

August 2015 - Norwegian Sun to Alaska - Inside Passage

Carnival Magic

August 2015 - Carnival Magic to Caribbean - Eastern

Celebrity Millennium

July 2015 - Celebrity Millennium to Alaska - Gulf of Alaska

A horrible experience with Celebrity!

I have taken 4 cruise vacations, Norwegian in 2010, Carnival in 2013, Princess in 2014 and this one, Celebrity in 2015. I have to say the Celebrity is the worst among all!

The experience at the Guest Service desk gave me the first bad feeling. The ladies on the other side of the desk never had a smile on their faces, no greetings and no “thanks” and “good buys”. They kept the same way all over the entire sail.

I booked a balcony stateroom and an internal cabin. To my big surprise, people of internal cabin can NOT eat in the same dining room with the people who purchased balcony staterooms. If I and my wife want to dine with my daughter, we have to eat in the lower level dining room! My daughter said this is just like Tantalic, the poor cannot seat together with the rich!

I purchased a 7-day un-limited on board internet access for $198. Over the 7 days, 75% of the time I couldn’t log into the account. If I was lucky enough gained access to the server, the speed was very slow.

The breakfast and lunch options in the buffet dining room were never changed over the 7 days sail, 90% of the foods were horribly salty. The after hour food had very limited choices. There was no food after 1:00 AM. A good comparison to other cruise ships.

The ship is badly maintained. We experienced at least 5 times of elevator malfunctions. The elevator doesn’t stop at the desired level or skip the level or travel up/down without stop. One evening a loud noise came to the stateroom that we had to be moved to an empty room to get a peace of sleep. The next day we were given an option to sleep in a different room because they could not find the source of the noise.

The crew is badly trained that the room service people opened our room without knocking 3 times when we were still inside. Twice my wife was still in bed. There was no “no disturbing” door tag in the room. After I asked, the room service gave me one to avoid further embarrassing.

Not like other cruise ships, there were no free movies. You need to pay for the newer movies. The satellite TV for the free news channels was badly served. Program was frequently interrupted. The satellite tracking system is so common and less expensive nowadays. I don’t know why Celebrity cannot afford to install a better system.

If I have to say something good for this cruise experience, it is the stateroom furniture. It is nicely designed and well maintained.

Overall, this was a bad experience with Celebrity. I’ll definitely not take any cruise trip with Celebrity and not recommend to friends.

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received a helpful vote on their Celebrity Millennium cruise review - A horrible experience with Celebrity!

added Aug 10, 2015 cruise on Golden Princess to their profile.

added Aug 10, 2015 cruise on Carnival Magic to their profile.

added Aug 10, 2015 cruise on Norwegian Sun to their profile.

added Norwegian Cruise Line to their favorites on their profile.

shared a quick tip for Celebrity Millennium"My suggestion is not to take it!"

added Jul 31, 2015 cruise on Celebrity Millennium to their profile.

reviewed their Alaska - Gulf of Alaska cruise on Celebrity Millennium and gave it 1 star!