February 2017 - Radiance of the Seas to South Pacific - Australia
We are diamond members of Royal Caribbean but haven't cruised with them for about three years until just completing two back-to-backs on Radiance of the Seas for New Zealand and Australia. They have really changed, and not in a positive way. There were no port enrichment lectures on the second cruise. The room attendant and dining and bar services were great. But the services of Shore Excursions and Guest Relations was horrible. They were abrupt and incompetent. When we got home we discovered they had charged our credit card daily for everything and then again charged us with the total at the end of the cruise. How will we ever trust them again with our credit card? I am not sure we will. Our recommendation is to stay away from Radiance of the Seas.