September 2014 - Norwegian Gem to Canada, New England, New York
The pick up at the airport was a disaster. That is a bad way to start. The lines to board were much too long and uncomfortable. Arriving late was not a help. We flew in early purposefully to board at noon. We were onboard at 4:00. We should be refunded 50% of Limo fee. The directions for excursions leaving and boarding the ship, although the announcements were loud, very repetitive and irritating, were not always correct. Some standardization is needed, such as reservations for dinner. We did not receive all of the necessary documents in advance. Call me if you want more details.
Robert Beyer 727 365 3448