March 2016 - 10 Night Western Caribbean Collection (Houston Roundtrip) Cruise on Caribbean Princess
Not Responsible for Anything
DON’T CRUISE WITH PRINCESS!! They have thieves on their staff and do nothing to identify them or terminate them. Your property may be next!
My wife and I embarked on a 10 day cruise on the Caribbean Princess on March 20. 2016. We were very happy with the entire cruise experience – good food, good accommodations and friendly staff. The problem started when we had disembarked and realized a short while later that we had left several zip lock bags of jewelry on the closet shelf of our stateroom. The contents of the bags included watches valued at over $200, James Avery bracelets valued at over $200, and numerous other necklaces bracelets and earrings. The most important valuable piece was a diamond ring valued at $4900.
We immediately contacted Princess to tell them about our loss and they advised us that we would be required to submit a lost and found form and that it would be 4-6 weeks until our goods would be returned. We immediately submitted the form along with the appraisal for the ring and waited impatiently for the response. On May 10, 2016 we were advised by email that Princess had recovered our missing jewelry. They sent a picture of the recovered items and SURPISE! Everything was there except for the $4900 ring.
A subsequent phone call to Princess Cruise Lines yielded no satisfaction. I asked if they were going to investigate to see who the thief was. Response was a curt “No”. I asked if there was a documented chain of custody for our items. Again “No”. I asked if there would be any compensation for our loss since it was obviously stolen by one of their employees. Once again “No”.
The rude lady that I spoke with at their lost and found department was very insistent that Princess is not responsible for loss. I understand that position, but I at least expected them to give a damn, take corrective action within their company, and maybe offer some level of compensation in cruise credit. THEY DON’T CARE!
You can be assured we will NEVER cruise with Princess again, and I would advise you to avoid them along with ALL of the “Carnival Group” which includes Carnival, Cunard, Seabourn, Holland America, Costa, Aida.