January 2016 - Emerald Princess to Caribbean - Eastern
Overall the cruise was everything we expected. Great food, great ports of call, a clean ship, overall a very competent crew and staff. We had a fantastic waiter at our dining table and our cabin attendant saw to our every need. There were a couple of notable exceptions however.
My daughter, age 31, is mobility impaired due to a below the knee amputation. The staff was great getting her on and off the ship. However, when it came time for our excursions, there was little if any mobility assistance. At two ports of call, she was told to walk more than 3/4 of a mile to get to the excursions. There were no shuttle services (i.e. a golf cart) available at 2 of the 3 major ports. The staff inside the ship did nothing to address our accommodations requests. The staff outside was better, but they only were able to change our excursions,; they did not obtain mobility assistance.
A lesser concern was the inability of many of the staff to answer simple questions posed to them in English. Most of the staff were English as a second language speakers. They were generally conversant. However, I found that they often did not understand basic questions, which was particularly frustrating at the passenger assistance desk.
Overall, I highly recommend Princess Cruises if you do not mind some hefty bumps along the journey