October 2015 - Norwegian Epic to Europe - Western Mediterranean
Very Disappointing! The change of itinerary changed the trip to not what I wanted to do and the compensation was not adequate. Not getting Latitudes credit of benefits was puzzling. The overall experience was disappointing. The cabin did not meet expectation because of the balcony impairment. Service from our Cabin attendant was the high point of the cruise. The food was cold when served as a rule. Lines and waiting for everything is not a vacation. The shore excursion was OK but lacked value. The staffing, organization, and systems did not seem adequate for the number of passengers. The rude and not helpful interaction with half the staff offset the other half's great service. The whole thing was not what I expected from Norwegian. It was a great disappointment which was matched with an indifferent response on every level. Hard to understand the marketing for return business.