badprincess

badprincess
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Joined: 02/08/2015
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Regal Princess

November 2014 - 7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip) Cruise on Regal Princess

Do Not go To Spa!

Went to the spa for a facial & they stuck me in a room for a consultation with a so-called plastic surgeon. She convinced me to get Restalyn ( like Juvederm) to remove some wrinkles. She told me there would be no swelling, bruising, or anything to that effect as this product was already found in the human body. I woke up the next day not being able to talk or eat. I immediately went to see the Dr & she told me just to put ice on it & by that night I would be fine. Long story short, it was 4 days before I was feeling a little better. My husband & I missed a port & 4 out of our 7 day cruise. I still have lumps on my face & the pain was excruciating. The Dr.'s name is Dr. Mailene, as far as I know. Princess took no responsibility for this. Apparently, it is a separate entity. The name of the spa is called Steiner Leisure out of Coral Gables, Fl. I found other complaints about this organization as they are the main spa on most cruise ships. They charged me $2000.00 & then added a $300 tip which I did not approve nor did I sign the receipt. I also found out later that the Dr. did not use Restalyn but Botox which I was apparently allergic to. Two totally different products. I do not appreciate being lied to. After doing some research, I found others who were as displeased with this company as well. They are crooks & I wouldn't trust them to get a back rub! I'm thinking of taking them to court if anyone has had the same experience or is a lawyer in that area, please comment or get in touch with me.

 

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badprincess's Tips

Regal Princess Regal Princess - Food & everything was great. I do not totally blame Princess Cruises but I do feel with this many complaints, they should know what's going on under their noses and they really didn't seem to care.

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received a helpful vote on their Regal Princess cruise review - Do Not go To Spa!

received a helpful vote on their Regal Princess cruise review - Do Not go To Spa!

received a helpful vote on their Regal Princess cruise review - Do Not go To Spa!

received a helpful vote on their Regal Princess cruise review - Do Not go To Spa!

uploaded a photo album from their Regal Princess cruise on 2014-11-23

shared a quick tip for Regal Princess"Food & everything was great. I do not totally blame Princess Cruises but I do feel with this many complaints, they should know what's going on under their noses and they really didn't seem to care."

added Nov 23, 2014 cruise on Regal Princess to their profile.

reviewed their Caribbean - Eastern cruise on Regal Princess and gave it 2 stars!