avoidcruiseonly

avoidcruiseonly
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Joined: 05/31/2014
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avoidcruiseonly's Past Cruises

Celebrity Century

May 2014 - Celebrity Century to Alaska - Inside Passage

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The cruise was wonderful: exceptional weather and conditions that allowed us to see the glacier from up close. Excellent food and great personnel. 

We had two cabins. One BIG disappointment: we booked through . it was not the best price but they offered beverage and gratuities packages that made their offer the best. But then we were informed on the ship that these packages were NOT part of the deal. The mistake was entirely : at the end of the reservation call they reviewed the whole deal and that included the packages. But, after taking our money, they found out they could not offer these packages. When we called after the cruise to complain, they essentially dismissed the whole thing as 'a honest mistake' and blatantly lied about sending us an email offering some compensation (which we never received).

 

Our bottom line: we will never deal again with a company like that offers a deal, gets your money, and then modifies the deal unilaterally with no consideration whatsoever for the customer. 

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reviewed their Alaska - Inside Passage cruise on Celebrity Century and gave it 4 stars!

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