April 2016 - MSC Divina to Caribbean - Western
4/30/16 sailing on the Divina. Our travels include numerous sailings with various cruise lines and none of those can compare to our recent sailing on the MSC Divina. I have to admit, we were hesitant after our initial experience with the booking and the reviews. We decided to set no expectations except, to have a fabulous time and we did! Our experience was one of just pure pleasure. From the time our luggage was unloaded to the time we left the terminal to return ho...me, nothing but exceptional service. The MSC Divina team/crew made us feel like we were the only passengers on the ship. Embarkation and disembarkation was very smooth and quick. We were on the boat within 15 minutes after arrival. The MSC Divina has a very attentive, polite, and personable crew. One that made us feel very welcomed and very special. Our Butler, Aaron was top notch! We especially enjoyed our conversations with him and appreciated his willingness More to assist, my now fiancé, with planning his proposal to me our first day on board. Willie, James and Mae, were a delight in the Top Sail lounge! We cannot thank them enough, along with all of the team members of MSC, for making our sailing one to remember and so enjoyable. The Divina is a beautiful ship and very well kept. Being ones who enjoys "quite", the Yacht Club ended up suiting us the best. The Top Sail Lounge and the One Pool were areas that we spent most of our time, both on sea and land days. The One Pool has a good breakfast bar, even will make to order. The Top Sail Lounge always had snacks, hot and cold h'orderves, dried fruit, nuts and pastries throughout the day and night. The service, well, superb. We never had to ask for anything. The crew was always on top of things. Even to the point of knowing our coffee and drink order. This is a prime example of the superb service that we received. Although we mostly stayed in the Yacht Club area, we did have time to appreciate the other areas of the ship. Many lounges where you can listen to great artists in a variety of genres. We thoroughly enjoyed listening to the talent. The shows were great! We are not much of "activity" people, so we did not participate in any. Our room Cabin 15032, was a very good size with a lovely balcony, shower/tub and walk in closet; which I appreciated! We particularly enjoyed not having anyone to the right of us. Our room was always kept clean and the little special touches at night, chocolate covered strawberries, Italian cookies and chocolates, were lovely. I can't say enough about how pleasant the Butler and Room Attendant were. I especially like the fact the they always had smiles on their faces although they have had a long working day. We did not agree with the "no tipping" rule. We feel that if someone provides exceptional service, then they should receive an exceptional tip. Needless to say, we provided tips throughout the sailing and at the end and enjoyed doing so. This was our first sailing with MSC and it will not be the last! We enjoyed ourselves so much, that on the day after we returned home, we booked our 2017 sailing (Yacht Club), same cabin - with fingers crossed we will see Aaron, Willie, James and Mae again! Well done Divina!!! See you again April 2017!