March 2014 - Navigator of the Seas to Caribbean - Western
We were part of the oil spill mess in Galveston. The ship was delayed and were did not get on the ship until almost 1am Monday. The lines and waits to check-in and board were long and slow. RCCL kept saying updates would follow at certain times and never were at that time. HOWEVER...
Once on board it was a good time, even after the cruise was cancelled.
Monday night it was announced that the port was closed and the cruise had been cancelled and we would receive a full refund plus a voucher for 25% of the cruise cost toward another cruise.
PLUS we could stay on the ship until Sunday, As on person put it we had a free week at a 5 star hotel.
Tuesday it was announced that the port was open and we would sail the next day for Cozumel. So we did get a free one port cruise and our money back.
RCCL was great during the whole process that was more or less out of their hands. My only complaint was they never gave updates when the said they would. Even if they had nothing new to announce (which most of the time they didn't) they should have made announcements when =promised.