November 2014 - Carnival Breeze to Caribbean - Southern
The Breeze is a fabulous ship, it is new, modern, mostly well laid out, and the top deck is terrific for adults as well as kids. However, the people make the cruise, and the crew of the Breeze, from the officers down, are disinterested at best, and surly at worst. When we met any of the officers in the public rooms, or elevators, they wouldn't look us in the eye, never mind say good morning, and I don't think I ever saw any of them smile. The wait staff in the buffet were efficient, but never smiled, never offered to get drinks for us, just did their job with no interaction at all. The wait staff in the bars were slow and surly, when we told one she had poured us the wrong drink, she banged it down in front of us anyway, and ignored us for another ten minutes until we walked out without drinking or paying for it, then she yelled at us. This is the first Carnival cruise we have been on for more than ten years, we are Royal Caribbean Diamond members, and we have come to expect smiles, good morning greetings and our wait staff recognizing us and looking pleased to see us. On this cruise, we sometimes felt like they thought we were a nuisance. The Lido buffet was also very poorly designed, we have been on the biggest ships of Royal Caribbean and never had the crowded buffet and long lines to every different station as there were on this ship. Even if you only wanted one thing ( a piece of toast!) you have to queue behind people who are deciding what they want for their whole breakfast, it was very inefficient and slow. Overall, we were rather disappointed!