January 2015 - Norwegian Gem to Caribbean - Eastern
This being our 3rd. NCL cruise, we were expecting the same quality of service as previously experienced. Cabin steward was very forgetful about laundry, coffee and leaving necessary paperwork to leave ship. My wife fell getting off the tender in Tortola scraping her knee pretty good, the deck hand ask our room number, but we never heard another word from anybody from ship. Upon arrival in NYC getting off was a great big fiasco.