February 2014 - Serenade of the Seas to Caribbean - Bahamas
The ports of call were very nice. This is a great itenerary. I've been on several cruises and this is one of my favorite shedules. The Serenade was a beautiful ship. In all most of the staff was up to Royal carribean standards. However, many and I mean many in the wind jammer were just going through the motions. There were not very friendly or helpful. The windjammer was the poorest quality of food of any ship I have EVER been on and that is 5 now. The selection was terrible. The hours very resrticted. The fact that you can only get ice cream like 2 -3 hours a day is ridiculous...it's soft serve ice cream...it should be round the clock. In addition, the people running the alternative Park Cafe were also short and not helpful at all. I was really taken aback. That is typically not the way RC runs their ships. I realize space is limited but it could be reevlauted a bit to give the guests a few more options.
The room staff was awesome. Typically you only see that kind of service on a carnival boat. Our steward Victor was very helpful about the ports of call and very good to us during our stay.....wis i had him every time. That's the highest compliment I can give him.
This was our First time on mytime dinning. Luckily we were as our waiter the first night was TERRIBLE! We opted for another table the next night and landed a real gem. Albert and his assistant Vlada are a great team. They are tremendous and basicallly saved our cruise. We were so in dispair with the dinning situation from the windjammer and the first night dinning experience that they were really instpirational. They were very informative, not too chatty, very professional and very good at their jobs. Again.....we specifically scheduled our dinning ouround their schedules the rest of the week. That's the highest compliment I can give them. They were a tremendous team and treated us very very well.
In all it was a good cruise, with GREAT ports of call! Atlantis was amazing. We'll definately make that a resort destination stop. I would like to think that the dinning mishaps were a bad trip but my brother and sister in law were on this ship weeks earlier and a similar story occurred. We had a good time but we had to make some adjustments to our dinning situation to do so. My wife is still miffed over the ice cream! lol