andineuhofel

andineuhofel
Purser

Joined: 03/21/2015
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About andineuhofel

My last decade was pretty sweet. . . What in the heck will this decade bring? I have a handsome husband that is the love of my life. We have a wild and crazy little toddler boy and a sweet little baby girl, and couldn't be more excited. Being a Mommy has to be the best thing that has ever happened to me and we hope God blesses us with lots of children. I love the outdoors and thoroughly enjoy long walks, hikes, mountain biking, kayaking. . . you get the picture. I absolutely love the holidays, and baking for every special occasion makes me truly happy. I was born a Jayhawk and will bleed crimson and blue till the day I die. I am a Christian girl who is blessed to have been raised in that setting, and hope to raise my children in the same way. I love travel and fully intend on taking an insane amount of trips throughout my life, and really like exercise. . . and diet soda. :-)



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andineuhofel's Past Cruises

Adventure of the Seas

February 2015 - Adventure of the Seas to Caribbean - Southern

Misinformed over and over again

We wanted a family vacation with children tims and adult time.  We chose a cruise for that exact reason.  Royal Caribbean representatives promised me at least 3 different times on 3 separate phone calls that they had a nursery for 6-36 month babies. They said it was added to deck 12 where the arcade used to be in April 2014. We booked this specific ship for that reason.  Once aboard we discovered we had been uninformed. Instead of trying to help us salvage our short amount of vacation time, they tried to make us feel like this was our fault.  That is not the case. Short of touring the boat myself prior to booking I am not sure how I could have gotten this right.  I assumed that Royal Caribbean emoloyees would give me accurate information.  Especially since I was promised a nursery by three separate individuals on separate occasions.  The only thing they offered us was 20% off our next cruise that had to be taken within one year.  Seriously???  You apologize to me for ruining my vacation by asking me to spend more money with you???  That is insane.  They do not care that they messed up and the only thing I can do moving forward is to let everyone else know that if they mess up, they will not do one thing to correct it.  You are just out of luck.  Do not cruise with this line.  Dishonesty and lack of ownership for this mistake can not be made up.  I do not get that time back.  It is gone.  

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commented on a Adventure of the Seas cruise review. - "I agree.  Terrible customer service.  They do not care one bit to correct their mistakes.  You are just out of luck.  What an expensive lesson we l..." read more

commented on a Adventure of the Seas cruise review. - "We had planned to spend half of the time with our children and half without.  It is not that I had to spend time with my children,(I would not have..." read more

reviewed their Caribbean - Southern cruise on Adventure of the Seas and gave it 1 star!

added Feb 1, 2015 cruise on Adventure of the Seas to their profile.