March 2014 - Veendam to Mexico
Having sailed with Holland America a number of times I expected the same pleasant experience as I had before. However this time on the Veendam I was up for a big disappointment. The service in the dining room was very slow and disorganized. The Lido servers behind the counter were unfrindly. The food in both the didnig room and the Lido was mediocre at best, and also below that. Poor choices, poor variety, poor quality.
Thye front desk provided good service. The stateroom attendant also provided good service. Room service at times was inaccurate, and not on time.