August 2016 - 12 Night The Northern Capitals (Kiel Roundtrip) Cruise on Costa Pacifica
Needs new computer systems and better communication to English speakers!
The itinerary was the reason I chose this one. I would never go on Costa again. Too many people, too much being herded like cattle, they don't seem to care about English speaking people (the daily news was often missing information, like explaining that there is a Gala celebration and what that means, and the announcements were not always repeated in English). The staff was nice, but I think they have to follow bad procedures. For example, the disembarkation meeting was primarily a sales pitch for future cruises and to rate the staff highly, and then she didn't have time for questions. The computer systems do not interface with the My costa system.....not worth the money spent.