About alison411
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alison411's Past Cruises
June 2016 - Avalon Illumination to River Cruises - Europe
Our cruise was cancelled. No fault of Avalon. What was their fault, however, was the appalling circumstances that followed. We were put on a bus trip. Hotels were below standard and not 5 star as promised. Locations were away from decent restaurants and certainly not within walking distance for elderly patrons. We were given money for food, however, we had to pay for taxis to get to restaurants. Avalon discriminated against the US/European groups in favor of the Asians. We were put into a substandard Hilton whilst they were put into the Kempinski, We were totally ripped off. Our money was taken under false pretenses. We will never ever even think about Avalon or indeed any river cruise again.
alison411's Tips
Crystal Serenity - Go to Oceania or Seabourn
Avalon Illumination - Steer away from Avalon - they do not follow through when things go wrong.
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received a helpful vote on their Avalon Illumination cruise review - Avalon let us down
received a helpful vote on their Crystal Serenity cruise review - Disappointing
received a helpful vote on their Avalon Illumination cruise review - Avalon let us down
received a helpful vote on their Crystal Serenity cruise review - Disappointing
received a helpful vote on their Crystal Serenity cruise review - Disappointing
received a helpful vote on their Crystal Serenity cruise review - Disappointing
received a helpful vote on their Avalon Illumination cruise review - Avalon let us down
received a helpful vote on their Avalon Illumination cruise review - Avalon let us down
received a helpful vote on their Avalon Illumination cruise review - Avalon let us down
received a helpful vote on their Avalon Illumination cruise review - Avalon let us down
From all the hype put out by Crystal, they did not deliver. Serenity is "tired", staterooms smaller than on other luxury lines. Food was average. Staff is good. I found Shore Excursion Department disinterested in resolving an issue until they understood their liability.