March 2015 - Freedom of the Seas to Caribbean - Eastern
- Pool areas - towels, dirty dishes left for long, long, period of times. Bar tenders were hard to find around any of the pool areas. Ice cream areas "Sprinkles" were not kept clean, and why in the world is it called Sprinkles when there are no Sprinkles - very miss leading, ask any child.
- Bar tenders in the majority of the on board bars must rather be someplace else, not very friendly and attentive with customers.
- Our room was kept clean, but only we only had the animal shaped towels in our room on one of the nights. It has become a very cute and sweet tradition on a cruise, it was missed.
Our late night family experience was exceptional as far as the excellent food and the service from the staff was superior.
The entertainment including the game shows were so much fun and enjoyed by all of us in our group. The entertainment director/host and his staff were all wonderful.
- Are biggest disappointment was from the assistance from "Cruises Only" and the poor planning we received. We were told that seating arrangement for our group was all taken care and we would be seated together. We were not seated together and it was stressed and requested more than once. Communication with our group leader that made the arrangement with Cruises Only was not kept informed which caused disappointments and additional cost to some of our cruise members, and this would not of happened if the group leader would have been kept informed. Another incident - It was our group leader who found a better deal on line for one of our family members with 3 kids rather than Cruises Only which resulted in a large savings to that family by her instead of Cruises Only offering or searching for the best deal for it's customers. All in all we were very disappointed in Cruises Only.