August 2015 - 7 Night Bermuda (Cape Liberty Roundtrip) Cruise on Celebrity Summit
Bermuda great Summit not so..
We arrived a little late to board. Check in was great (no body there) however, when we got to the ship the photo people were gone, no one to greet us at the entrance and no champagne. We just went to our room. First thing you do on a cruise is to check the water...pressure and hot. We had neither. I informed customer relations not once but three times. NO hot water for 5 nights (tepid at best) and pressure not really. First breakfast in dinning room no coffee till more than half way thru. Did not go back till last day and guess what coffee was late and never got a second. Dinners were ok but waiters (Norman) never learned our names and again...the coffee for the desert came when we were almost done. He (anthony) did get it on the 5th night. Selections were ok I did enjoy the rack of Lamb. The Cosmopolitan (buffet style) was ok as well. All in all Bermuda Island was great but the Summit can't compare to Royal. Sorry