adurden

adurden
Third Mate

Joined: 05/01/2016
1
Cruise
2
Reviews
18
Helpful Votes

About adurden



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adurden's Past Cruises

Rhapsody of the Seas

April 2017 - Rhapsody of the Seas to Caribbean - Western

Overall great experience

We enjoyed our cruise and the staff we personally dealt with was great. Our wait staff in dining deck 5, Vilfern and Charles, were amazing.  They went above and beyond. I am gluten free so they made my selections available the day before and worked with the head waiters to make sure my meal was as I needed and wanted it to be. They treated our table very well and were fun and made our dining experience one we didn't want to miss. We enjoyed the Rbar on deck 4 and Micheal was the best bartender on the boat. His drinks were awesome but he had a great personality and charisma about him which made you want to go there for your drinks. The two mixologist classes were great also that he administered. 

We missed not having a sky bar at the pool and to be honest the pool bar service left a lot to be desired. Most days, especially sea days, they didn't have enough staff to serve the crowd. It was disappointing as normally the sky bar ends up being our favorite. We enjoyed the excursions and booked on the boat or prior to the cruise this time and that was a good experience. The Cruise Director and the Activities Manager were so great...worked well together and did a great job of entertaining and making it all fun. Definitely our top two groups of directors we have seen on a cruise.

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Independence of the Seas

April 2016 - Independence of the Seas to Caribbean - Western

Will only cruise with Royal Carribean

We enjoyed the ship and the staff, especially the Schooner Bar evening staff and our wait staff at dinner. My diet is strict and calls for gluten free food and Floyd made sure my dinner was selected early and prepared just right. He and the assistant waiter, Adam, went above and beyond to make sure my needs were taken care of and they did an excellent job each night with out group.

 

While in Belize we found out my husbands mother was being moved to hospice care and that without the perfect flight options from Cozumel we wouldn't get home to see her again.  We boarded the boat from Belize earlier than planned to try and set up some type of communication to home while at sea. Kilver Hernandez at Guest Services assisted us and helped us with complimentary calls home from our stateroom for the remainder of the trip.  He also let us call AT&T to set up text messaging and made sure we had everything settled quickly. He didn't ask questions and was very compassionate as he could tell we were upset.

 

We couldn't find flights home and had to finish the cruise. The staff that we shared it with were very nice and compassionate. We decided we would not cruise with anyone other than Royal Carribean and have told everyone since of your hospitality and concern for our family. Our loved one did pass on Tuesday and that was a very sad and difficult day for us. However, we were comforted and able to assist our children and family in our absence because of your staff and their concern for us as your passengers.  This made our remaining time on the boat more peaceful and efficient with details we had to attend to at home. 

 

From our family to Kilver and the entire staff we dealt with, we are sincerely appreciative and thankful.  Your service does not go unnoticed.

 

We look forward to cruising again on Royal Carribean and we will continue to share your efforts and excellent service with others.

 

Thank you from the bottom of our hearts.

 

Kenneth and Alicia Durden

stateroom 8587 

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received a helpful vote on their Independence of the Seas cruise review - Will only cruise with Royal Carribean

received a helpful vote on their Independence of the Seas cruise review - Will only cruise with Royal Carribean

received a helpful vote on their Rhapsody of the Seas cruise review - Overall great experience

received a helpful vote on their Independence of the Seas cruise review - Will only cruise with Royal Carribean

received a helpful vote on their Independence of the Seas cruise review - Will only cruise with Royal Carribean

reviewed their Caribbean - Western cruise on Rhapsody of the Seas and gave it 4 stars!

added Apr 15, 2017 cruise on Rhapsody of the Seas to their profile.

received a helpful vote on their Independence of the Seas cruise review - Will only cruise with Royal Carribean

received a helpful vote on their Independence of the Seas cruise review - Will only cruise with Royal Carribean

received a helpful vote on their Independence of the Seas cruise review - Will only cruise with Royal Carribean