October 2015 - Norwegian Gem to Caribbean - Eastern
I have been on the Norwegian Gem 2 previous times before this cruise and have always had a great experience with the whole trip, this time it was close to terrible. There were so many issues from start to finish which include stateroom/balcony cleanliness, staff, shops, casino, arcade and overall standards. We could not believe that this was the same ship or even company. The whole experience has made me not want to travel with Norwegian anymore. There was a continuous line at the guest services desk all the time with passenger complaints and the staff handling these issues looked and acted like they could care less. The woman that handling my complaint just stood there listening with a blank expression on her face shaking her head like she was a robot. I was very disappointed in this trip.