May 2014 - Norwegian Pearl to U.S. - Pacific, Northwest
Could not believe what has happened to Norwegian Cruise Lines - previously I had great experience with Norwegian, but this trip experienced bare bones cabin, not even a pencil or scrap of paper to write on. Had to go to Service Desk and stand in line everytime we wanted something that was missing. Everyone was very pleasant but had to ask for everything - it was provided if requested, but without checking if correct item was given. Poor cabin steward was obviously told to keep everything to just towel replacement. Lights in bathroom and over vanity in cabin were out, had to call for replacement. TV remote did not work, had to call for new one. Menu was same every night with only 1 or 2 replacement items, food not cooked to order if steak was ordered,, every steak came out really well done, salmon was dry, lamb roast was grissly and had more fat than meat -- lamb shank was only good dish - 1st night order was good and squash was good - 2nd night ordered Ok but squash was really full of salt, tasted like they cooked it in seawater . Breakfast in dining room was best meal of the day. Given wrong "Early morning breakfast door hangers" from front desk - none in cabin. Then kitchen did not deliver food - phoned kitchen was told wrong door hanger - eggs were only served to Balcony Cabins -- other cabins did not get eggs or meat, otherwise the choices were the same - so we questioned why they did not deliver the coffee or fruit that were ordered or even call to tell us the door hangers were wrong. No answer, just repeated wrong door hanger. Thank goodness it was only a 5 day cruise and the cities visited were delightful so we could escape the ship. Entertainment was very bad with the exception of 2 nights -- Aaron Shaw, vocalist, was excellent/wonderful and last evenings dancers were good. Overall would not recommend this cruise unless you get an better than excellent bargain price, want to see San Francisco, Victoria and Vancouver or have children and want a babysitter so you can hide for 5 days - kids seemed to have a great time with cruise personnel. Princess offers same cruise for less money and cabins and food are so much better - I'll stick with Princess from now on. Oh, something good was the check in process, quick and smooth, better than previous Norwegian check-ins, but that is where excellence or even satisfactory ended.