Unsatisfied

Unsatisfied
Third Mate

Joined: 02/12/2013
2
Cruises
2
Reviews
2
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Unsatisfied's Past Cruises

Norwegian Getaway

January 2015 - Norwegian Getaway to Caribbean - Eastern

50th Anniversary Cruise

Where shall I begin......I will start by saying that this was our celebration of our 50th anniversary.  There were 14 of our family travelling and that was a concern for me as I wanted to make sure that everyone enjoyed there cruise as I knew I would.  I have cruised on other Norwegian ships but not on one as elaborate as the Getaway.  I was concerned about getting into the port....and that was a bit tricky.....but once we actually got into the Miami terminal I was pleasantly surprised to see how spacious and easy it was...and everyone was very helpful.  We decided to book a room in The Haven as this was a very special occasion and I am sooooo glad we did.  Pampered. - pampered - pampered.  There was something to do for everyone - young and old.  We celebrated our anniversary at the Illusionarium which was great.  My only complaint was the seating.  We purchased the premium seating and had to turn sideways to see the performance while we were trying to eat.  My suggestion to NCL would be to use curved banquet tables around the stage rather than the long banquet tables.  That being said, the food was great there.  I was not impressed with the food in the other complimentary dining rooms though.  NCL needs to work on that - 25 years ago when I first started cruising with Norwegian their food and presentation was excellent.  The bar anThumd grills' food was better than the main dining room.  I must say though that when they served Prime Rib - in any of the restaurants - it was excellent.  Thumbs up on that.  All the staff we met were great!  For me, that is very important.  So, with only a few minor complaints I would like to say thank you, Norwegian, for making our 50th Anniversary so memorable that I am currently in the process of booking another cruise on the new Escape.

 

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Navigator of the Seas

February 2013 - Navigator of the Seas to Caribbean - Western

First RCCL Cruise

How should I begin? To start, I had reserved a wheelchair accessible room for 4 people. We were taking my 89 year old mother on her first cruise. I heard so many great things about RCCL. However, 4 weeks prior to our sailing, my mom got the flu and passed away. We decided to go ahead with the cruise in her memory but low and behold RCCL said we could not keep the room since no one was wheelchair bound. They were not accommodating or compassionate at all with our situation. So we had to cancel our reservation and then rebook. We asked that our room be set up for 3 separate beds. When we arrived it was set up for one. Went to customer relations and they said it would be taken care of. Located cabin steward (who was magnificent to us) and he never got the instructions - but he took care of it for us. When we got to the terminal it was kaos. Super Bowl and Mardi Gras was going on and the cruise line told us to arrive no later than 10:30 a.m. which we did - oh my word! After we finally got to park and check in - which went smoothly - we were herded into a waiting room. Instead of letting people go aboard when there was no line they made everyone wait for Crown passengers. I understand that but if you have no line you should let others go to keep embarkation going. This procedure needs to be reviewed. Food on board was sub-standard to the other cruise lines I have been on. I realize that a new menu was being implemented and will give RCCL the benefit of the doubt that it was due to that. Most of the food was prepared to my satisfaction. I guess my biggest complaint was the lack of compassion to our situation when my mom could not longer sail with us. I know the cruise lines upgrade and they could have considered that due to our situation.

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received a helpful vote on their Norwegian Getaway cruise review - 50th Anniversary Cruise

uploaded a photo album from their Norwegian Getaway cruise on 2015-01-03

added Jan 3, 2015 cruise on Norwegian Getaway to their profile.

reviewed their Caribbean - Eastern cruise on Norwegian Getaway and gave it 4 stars!

shared a quick tip for Norwegian Getaway"If at all possible, experience The Haven"

Unsatisfied received a helpful vote on their Navigator of the Seas cruise review - First RCCL Cruise

Unsatisfied added Feb 2, 2013 cruise on Navigator of the Seas to their profile.

Unsatisfied reviewed their Caribbean - Western cruise on Navigator of the Seas and gave it 3 stars - First RCCL Cruise