January 2015 - Serenade of the Seas to Caribbean - Bahamas
Showed up at the port in New Orleans at 9:30 a.m., all excited to be sailing on RCL, and out of New Orleans, for the first time. After about 3 hours, I was told that my cabin was on a list that had been damaged the night before. I would not be able to sail. Spent another 2 hours being told by 5 other people who worked for RCL, that I was unable to sail. My bag was on the ship and took quite awhile to get it back. I have not gotten any information, no phone calls, no emails, no regular mail, no apologies from RCL. I have not gotten a refund from RCL or an explanation, no nothing, not even a go fu-- yourself from RCL. Not very good customer service. I was to spend my 68 birthday on that cruise. Was to be in Key West on the 26th of January, for my first time to visit, and celebrate my birthday. WooHoo! Thank you RCL!!