September 2016 - Harmony of the Seas to Europe - Western Mediterranean
The Harmony is a beautiful ship! And we found the general staff very helpfull. But the ship really needs a lot of help with crowd control!!!the Windjammer cafe opens too late, and when it does they only open one side! Which creates a very long wait to get in. We did have a soft drink package but the fountains were out of order most of the cruise .
And my time dining still created a long wait into dining rooms so it became very frustrating to eat or get a drink!
So going to guest services to complain was the only way to get dining room seating worked out. And we were credited for the drink package. Once that problem was solved the dining room staff was wonderul! I will say the tours were very well organised, and we enjoyed them but coming back to the ship to now deal with the mob scene every night made it unfortunate! We've traveled with Royal Caribbean many times and will continue to cruise with them . But this ship by far was our least favorite