May 2014 - Legend of the Seas to Europe - Northern Europe
My first cruise with R.C. was a five star experience, this simply fell short. Except for our porter, dining room waiter and his assistant our staff experience would have been 2 stars. The ship activity directors were friendly and helpful. Unfortunately, that was not the standard for the customer service and information desk, cafe servers, and Windjammer servers, They were polite, but far from friendly. The customer information desk, gave us the wrong times for activities, sent us to the wrong area to find places we needed and again not friendly. We had a drink package for our sodas and were refused free sodas at one of the restaurants on our list, customer service did nothing to help.
I went to check on our luggage, we had all but 1 suitcase, my porter informed me, he didn't know why, but I had to go to security to retrieve my bag. Confused and concerned as to what the problem was, I went. I was met by 1 very stern and scowling security officer and greeted by the other. The scowler says, "You cannot not have your luggage because there was an iron found, and that is not allowed." I say "Oh, I didn't realize that, but no problem you can take it." Scowler says "Well, it is in your paperwork and you can't have it. Me (with a little atitude) I understand, go ahead and keep it" the other security says "I'm sorry for the inconvenience, all we need is to make a slip and we will return when you disembark. We hope your trip is good. Scowler-not a word. funny how my travel iron with an auto shut-off was so bad, yet my 2 curling irons without auto shut-off were no problem.
Instead of greeting guests as we returned back from onshore excursions we were hustled through and treated like we were strangers trying to sneak onboard. Nothing like my first cruise--which was on a larger ship with more guests. A smile and a greeting goes a very long way!