StevensLG

StevensLG
Purser

Hometown: Seattle
Joined: 03/03/2015
3
Cruises
1
Review
3
Helpful Votes

About StevensLG

Retired & love to travel



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StevensLG's Past Cruises

Diamond Princess

February 2015 - Diamond Princess to South Pacific - Australia

Minor error becomes major issue

One trip & one issue changes our view of Princess.  We have been on several Princess trips and are members of the Captains Club.  Now we intend to vote with our pocket book and not use Princess or any of the Carnival lines.

In short an issue arose (with out credit card number) and the Diamond Princess staff failed to properly notify us, and then tried to make excuses and cover up the issue.  Finally a Supervisor called, admitted the problems was theirs, and wanted to end it by saying we are sorry.

My wife & I felt this was far to easy a way out for the service blunders that had occurred.  Princess wanted us to make an offer as to what it would take to  satisfy us.  My reply was that ball was in Princess court and we were not out to exploit the situation. 

From that point on we did not hear from Princess except to fill out their automated on-line review.

Sorry to say that one of the other non Carnival lines will now be used. 

Read Full Review »

Legend of the Seas

November 2014 - Legend of the Seas to Panama Canal, Central America

"Great Trip"

Legend of the Seas

November 2014 - Legend of the Seas to Canada, New England, New York

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Recent Activity

received a helpful vote on their Diamond Princess cruise review - Minor error becomes major issue

received a helpful vote on their Diamond Princess cruise review - Minor error becomes major issue

received a helpful vote on their Diamond Princess cruise review - Minor error becomes major issue

added Nov 3, 2014 cruise on Legend of the Seas to their profile.

added Feb 3, 2015 cruise on Diamond Princess to their profile.

reviewed their South Pacific - Australia cruise on Diamond Princess and gave it 1 star!

added Nov 3, 2014 cruise on Legend of the Seas to their profile.