Shooffy2002

Shooffy2002
Purser

Joined: 06/08/2015
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Zuiderdam

January 2015 - Zuiderdam to Caribbean

Do they know what they are doing at Holland America?

Due to rough sea conditions, passengers were not allowed to disembark at the planned location in Costa Rica. While this has happened before, we were told, Holland-America did not offer any alternative plan. The boat would simply float at sea one additional day not allowing passengers to disembark anywhere.

After spending about 5 hours at sea, the captain turned the ship back to Costa Rica, and docked there in the afternoon to allow a sick passenger to be taken off the ship to a local medical facility as an emergency.

It seemed odd that passengers were not allowed off the boat in the morning, but in the afternoon disembarking was fine. Also, it seemed just wrong to have 3,000+ passengers shuttle one individual - don't they have helicopters to deal with these kinds of emergencies?

This experience was very dissatisfying and the reaction of Holland-America to our repeating complaints was disappointing - they basically ignored the complaints and admitted no wrong.

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received a helpful vote on their Norwegian Dawn cruise review - Excellent experience with the Dawn (especially entertainment)

received a helpful vote on their Norwegian Dawn cruise review - Excellent experience with the Dawn (especially entertainment)

received a helpful vote on their Zuiderdam cruise review - Do they know what they are doing at Holland America?

received a helpful vote on their Zuiderdam cruise review - Do they know what they are doing at Holland America?

reviewed their Caribbean cruise on Zuiderdam and gave it 2 stars!

added Jan 2, 2015 cruise on Zuiderdam to their profile.