April 2015 - Norwegian Epic to Caribbean - Western
Having cruised with Norwegian before, I was really looking forward to this cruise with our children. There was a great selection of food but it was always cold, at the buffet and the main dining room. The pool deck was always filthy and had a horrible odor near the bar and everyday someone let their kid poop in one of the pools. The outdoor bars were always out of something, even on the first day and the hostesses in the restaurants were less than friendly.
We had an accident during our excursion in Jamaica, we were not offered medical assistance or checked on by Guest Services. The woman in the terminal connected my credit card to my son's key card and he racked up over $300 in charges in the video arcade which I subsequently had to dispute since Guest Services said there was nothing they could do.
We cruise every spring break but this was our first time traveling Norwegian with the children and it was the worst experience thus far. Never Again!