February 2016 - Norwegian Breakaway to Caribbean - Bahamas
I was really psyched to go on this special cruise with Dad as I don't get to spend a lot of time with him. Plus we went on the breakaway two years ago and being a virtually new vessel was just like experiencing the sensation of getting a new car
Well what a shock it was when I opened the door to our Balcony mini suite (additional charges apply) to be inundated not with the smell of a freshly cleaned room ready for a fun filled relaxing week, but with the aroma of literally human stench. I'm talking about sweat and body odor. I was completely blown away by this as the ship is now only three years old. In my mind that's still relatively young.
Upon closer inspection the carpets were threadbare in many places and several attempts to replace pieces of the carpet resulted in mismatched multicolored attempts to make the carpet look good again. Big fail. The pieces where cut in were fraying and pretty much everywhere there were stains of questionable origin and most likely contributors to the foul room smell (though personally i didn't get close enough to give it a close angel test ). Clearly the carpet was filthy with grunge and grime from untold human activities over the last three years and the feeble attempts to clean and patch made the room look like one of those high used hourly motels rather than the expensive "suite" we deliberately upgraded to expecting something on par or better than my own home. Can you imagine walking barefoot on this filth?
So I was hopeful that this smell would dissipate with a proper airing from the outside and some freshening up from our very nice cabin Steward
Well as I climbed into bed that evening I felt like there was someone else in the bed with me because while the smell dissipated slightly in the room it came back in full force seemingly coming from the pillows sheets etc. I was surrounded and wrapped in the stench. There was no escape. While I was completely nauseated by the pungent smell of human sweat, b.o., and whatever else was assaulting my senses I managed to suppress it all until the next day. I had the steward in there and the manager basically begging them to change the pillows and mattresses. The answer I got was they weren't sure they had extras I'm not sure if they actually did but whatever was done it did dissipate the smell. Though some stench did remain throughout the trip I also believe the problem was not completely solved and that I just became used to it
Unfortunately it didn't end there. The next morning while using the bathroom a strong smell of mold and mildew came over me. This too lasted throughout the week. Additionally the grout in the bath tiles which most likely was originally off white had turned grayish black. I assumed that this too was a result of more human grime as it only was noticeable in the highly trafficked parts of the bath. It was the equivalent kind of neglect that I believe lead to the carpet decay that I described earlier
A complaint to the front desk resulted in a response that basically said the ship was due for a renovation in a couple of years. To which my response was how does that help me or anyone else v in the next two years? I was told no other cabins were available and they were very concerned about customer satisfaction...lol
They sent me a bottle of wine and some strawberries. Wow. This room was gross. I have pics to prove. I got a card allegedly from the hotel manager on board stating he was so concerned and that his assistant would be reaching out. I never heard from the assistant. I gave them several chances to address this to try and salvage some emotional satisfaction for this great trip with my Dad. Wine and fruit weren't enough to overcome the battle of filth
This is not my character to go out of my way to complain about something looking for a free handout. I just wanted to enjoy this lifetime opportunity with my Dad. The feeling of being in a dirty college dorm room or the $19 a night motel room that I paid many thousands of dollars for is just plain wrong and I feel others should know about this. I spoke with others on board. Some had gross rooms too. One lady told me hers smelled like human urine
Others had great rooms that were clean and nice. As a business owner representing a certain type of product or service I would want to reflect in my price a discount for something that is in inferior condition compared to other similar product. Why doesn't Norwegian take condition into account like they do size or balcony. But to pay the save price as someone who has a superior condition room is not fair and certainly not an inducement for me to go back to Norwegian. At this point I won't go back regardless of some of the things that were nice about the cruise. I think the minimum standard for all guests paying the same price is too get a crisp clean room that is at least as good as a comparably priced hotel room of decent brand. Norwegian this was a big fail