ScottH8

COSTA CRUISE LINES LACK SERVICE & MANAGEMENT BIG TIME! Service is easy... pissing people off by hiding is easier. Fixing a problem and management does not happen with Costa Cruise Lines. We sailed on the Costa Fortuna. The ship is just like that of many of the Carnival ships with an Italian theme. As a maitr'd and Westin hotel manager, it was obvious from the start that the service would not be exceptional as previous critics mentioned.This is a management that doesn't care and does not train or expect results from its staff. Besides no smiles and unfriendly with many new staff...Some examples... *matre in restaurant points and says your table is up there, 4 hostesses stand there no one takes us to find table, ** Waiter takes spoon off my table gives it to table beside ours, *** Wine assistant pours wine no tasting and fills 4 of 6 glasses. But the worst experience was when ****we took a shore excursion on a catamaran sail boat in Bahamas only to find a dive boat waiting. We told the tour guide from Costa we didn't want to go, he said its to late it's paid for, when back on the ship complained to tour desk said you took the boat. At front desk last day, asked to have the charges reduced only to be told to contact Costa customer service. When we asked for a manager we were told no one was available. After 30 minutes a Stewart showed up and in 10 minutes took us behind the front desk where 4 officers were seated at desks. They would not do Anything, so we drove to the Costa head office now very wanting to make a point that service matters, no one again would see us and no one answered the 1-800 number after 30 minutes. So we left a letter with the receptionist and now we wait????? So ***** stars for poor service and a management team that doesn't show up.