April 2016 - Norwegian Jewel to Mexico
lots of positives: - Ship condition - Dining quality and options - Staff friendliness - Great on-board entertainment Needs improvement: - Quality of rollaway bed in balcony room - very hard surface and falling apart in the middle of the night
- Pool cleaning: asked to remove dead insects from the pool, request was never cared for - Accuracy of room charges: used 1 bottle of water and was charged for 3. $6.50 for a liter of bottled water is too expensive. Charges were adjusted properly though. - Had few issues locating room steward when service was not performed in the timely manner.