December 2015 - 12 Night New Zealand (Auckland To Sydney) Cruise on Celebrity Solstice
The cruise was nice but very bad experience on the jewelry shop.
The cruise was very nice,the ship cleaned and well maintained. The food was good and the service really good on the main dining Grand Epernay but the food was poor quality on the Ocean view cafe.The stateroom was OK and the service really good in the cabin, well cleaned. The entertainment was really not at at a level we expected for Celebrity,especially for Christmas time. ( especially shows at the Theater) . But the worst will be our experience at the jewelry shop.We bought a Tag Heuer watch ( 3000 US$value).After 2 days and a visit at the pool,the watch was full of water ( supposed to be a diving resistant), they did not want to repair or exchange the watch ( still have one in stock). This event has ruined a part of our cruise experience. The manager of the shop,a turkish girl was not professional at all. Those people are not able to manage a shop with luxury brands and are not a good publicity for those brands.