April 2016 - 5 Night Key West & Cozumel (Miami Roundtrip) Cruise on Empress of the Seas
Royal Caribbean cancelled our cruise literally 2 weeks before the sail date. While they refunded our money for the actual cruise, we got nothing for our plane tickets. We were told if we changed our flights and paid a change fee, we could mail in the receipts for the change fee and we would be reimbursed for the change fee. Well when your flight cost is the same amount or less than the change fee you pretty much sound like a whack job calling the airline to pay more than your flight cost to begin with to change it. Besides we didn't have any other flight to change to so we were forced to cancel the flights and eat the cost of the flights. Royal Caribbean does not care about their customers one bit. They not only ruined a family vacation, they ended up costing us $800 in plane tickets we can't use. Worst cruise line ever!