The best part of this cruise was the ports and they were amazing we saw so much wildlife everything we expected and more from Alaska.. as far as Holland America we stay in suites and they do not meet my expectations the ship is very old and I know in April it goes into drydock I think it should of went a little sooner, The service on Norwegian Cruise line in the havens is unbelievable I just expected too much I guess from Holland America I paid about the same price for a Neptune suite and I would never do it again but I will never cruise this cruise line again either. This was my 19 cruise and I have been on NCL, carnival, Royal Caribbean, dolphin, princess and now Holland America, I would return to all other cruise lines except Holland American. I have never had a problem on any other cruise line so I'm not one of those complainers. Some of the things that need improvement is ship is way outdated and our Neptune suite the couch was the most uncomfortable bed where my brother had to sleep on the floor, in my opinion the entertainment does not meet our expectations and there was 12 of us in five cabins. Service from the cabin Stewart's was mediocre, dishes left all over the balcony for three days before asking them to remove them dry cleaning not being delivered back to the room or even picked up. Our concierge's were amazing Sandy and Kim, in the dining room we had the best waiters we've ever had and bar attendant was amazing in the dining room. When eating breakfast in the dining room and you don't have your normal waiter had problems a couple days, I don't know if it's because this was the last cruise of the season to Alaska that they were already checked out but not up to par, and this was from several people on the ship saying the same thing. It really seemed like there was not a whole lot to do on the ship compared to others, again I am not a complainer I had a great trip while in ports and the service was OK, the food was amazing. I just wanted to give honest feedback again this was my first and last cruise with Holland America, my sister has a European cruise on the same ship scheduled for August next year which she is canceling and choosing a different cruise line. I gave a three-star because it was a great trip, Holland America needs to make some improvements and update ships a little sooner so when Paying $6,500.00 for a Suite 3 people can sleep in it comfortably and get what is advertised in their brochures for staying in it, supposed to get fresh fruit daily, and fresh flowers daily never happened. Some crew members that did an amazing job were the two guys in the photo staff, our amazing waiters at dinner, our amazing bar guy at dinner, Sandy and Kim in the concierge lounge and bar staff and the buffet crew around the ship..
The ship is amazing there's a lot to do the entire time you were at sea or on shore they keep you very busy beautiful ship awesome staff great food great entertainment and amazing Havens if you stay in the suites. This was truly the best vacation we've ever had. Jenifer Thomas was our travel agent and went above and beyond to help us we have already booked another cruise through her with 4 cabins. Thanks Jenifer.