Joined: 01/03/2015
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Caribbean Princess

December 2014 - 3 Night Eastern Caribbean Getaway (Ft. Lauderdale Roundtrip) Cruise on Caribbean Princess

Perfunctory service at best

Princess Cruises has always been synonymous with providing a premier experience with excellent service. It turns out this is just a farce. My husband and I were extremely disappointed by our recent experience aboard the Caribbean Princess. From the very moment we boarded the ship until the time we got off, we had perfunctory service at best by staff who barely acknowledged our existence and were not equipped to answer basic questions, such as where to make dinner reservations and how to check-in for a bungalow we rented on Princess Cays. While doing the muster drill, staff were extremely rude – not even a smile or eye contact. At Princess Cays, we wasted well over a half-hour and were extremely frustrated by the time we got to our bungalow because our tickets said to check-in at the watersports area, which like all lines during the duration of our trip was long. When we asked several staff members where to go, none were able to guide us in the right direction. In fact, as we approached one female employee in particular, we were made to feel as if we were an extreme inconvenience. Not to mention, an employee, who appeared to be a manager, walked into our bungalow without saying a word to my husband and I as we sat directly in front of the cabana. My husband asked the manager if he could help him and in response the manager said he was checking to see what needed to be cleaned (at 1:30 p.m.) and even got defensive. Food also was a big disappointment, although we did have much better service in the specialty restaurants. Suffice to say, we will never book a Princess Cruise again and caution anyone else who has a similar perception about the cruise company’s service. 

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